send4help
Telecare
TELECARE HOME USER SOLUTIONS
TELECARE HEALTH CARE PROVIDERS
UK TELECARE INITIATIVES

What is Telecare?

There are many different definitions of the word ‘Telecare’, yet it cannot be found in dictionaries because the term is subject to much debate and the industry/technology it’s based upon, is still evolving. The variations of its use is widespread in the telecare community across the globe and to confuse matters further, some people also use other terms for telecare, such as ‘telehealth’, ‘telemedicine’, and ‘assistive technology’ . An explanation of all these terms can be found on our FAQs & Definitions’ page.

The British Government’s Department of Health, which has commissioned several pioneering telecare initiatives in recent years, currently defines ‘telecare’ as:

“Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home, and remotely, that enable people to remain safe and independent in their own home for longer. 24 hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in train.”

The authors of this site favour this definition because it focuses on the benefits telecare solutions bring to vulnerable individuals; independence and safety which allows them to live in their own home for longer.

How Telecare can help you

Research has shown that the overwhelming majority of vulnerable people would prefer to remain independent – telecare allows this to happen! Just as important, is the peace of mind it gives to family, friends and carers, knowing that when they are unable to watch over their loved ones, telecare will. So telecare is as much about improving peoples’ quality of life (and often saving lives), as it is about technology and services.

Telecare services typically consist of a personal safety alarm which links up to a 24 hour monitoring centre, (or carer in some instances). If the individual finds themselves in an emergency situation, they simply press the SOS button on their alarm and this will connect them to the monitoring centre, where they will be able to talk to a trained operator who can get help to them.

Due to advances in technology, some telecare service providers can offer personal alarms which use mobile phone and GPS “satnav” technologies. This means that the individual can have a two way conversation with the monitoring centre operator (irrespective of where they are), and the operator will be able to see their location on a map, which they can pass on to the emergency services or carer.

Click here to learn more about Telecare solutions for Home Users, or click here to learn about solutions for Healthcare Providers.

WHO IS TELECARE FOR?

Telecare solutions are not only improving the lives of individuals, but also help Healthcare Providers operate more efficiently and effectively in their duty of care to individuals they are responsible for.

BENEFITS OF TELECARE

Telecare can play an important role in maintaining independence for users and can also provide effective support for carers alongside traditional healthcare, social care and housing initiatives.


HOME USER SOLUTIONS

Telecare services typically consist of a personal safety alarm which links up to a 24 hour monitoring centre, (or a carer, in some instances).



HEALTHCARE SOLUTIONS?

Advances in technology means that some telecare providers can now offer personal safety alarms which use mobile phone and GPS “satnav” technologies.


UK TELECARE INITIATIVES

The UK is a world leader in telecare and teleheath due to the combined efforts of numerous organisations in the Healthcare community spanning the Public, Private and Not-for-Profit sectors.

FAQs & DEFINITIONS

Here you can find the answers to frequently asked questions and explanations of terms which are commonly used in the Telecare community.

Who is Telecare for?

Telecare services are customisable to almost any individual’s particular situation. Here are just a few examples of groups of people who have benefited from the implementation of a telecare package:

  • Those who are vulnerable or at risk
  • Those with disabilities
  • Those with learning difficulties
  • Those who live alone
  • Those with limited mobility
  • Those who are frail
  • Those who are at risk of falling
  • Those with a long term medical condition

Telecare solutions are not only improving the lives of individuals, but also help Healthcare Providers operate more efficiently and effectively in their duty of care to individuals they are responsible for.

Click here to learn about the numerous benefits telecare solutions can bring to both individuals and Healthcare organisations.

Benefits of Telecare

Telecare can play an important role in maintaining independence for users and can also provide effective support for carers alongside traditional healthcare, social care and housing initiatives.

There are numerous benefits for individuals:

  • Maintains/enhances independence, enabling people to have greater independence and choice in their own home
  • Provides re-assurance and peace of mind to the individual, and their carer or relatives
  • Can reduce the need for care packages
  • Can delay/avoid a move to a care home
  • Can prevent the need, or reduce the length of a hospital admission
  • The equipment is non-intrusive and discreet, yet provides continuous, automatic and remote monitoring 24/7
  • Easy to use and can be tailored to individual needs
  • Can provide access to a rapid response in the event of an emergency
  • Can enhance the quality of life for vulnerable people
  • Increases the safety and security of people living at home

There are also many benefits to Health & Social Care organisations:

  • Reduce visits by patients to care providers (and vice versa)
  • Facilitate more localised care
  • Quicker diagnosis and intervention
  • Fewer deaths and longer survival rates
  • Reduced healthcare costs
  • More efficient use of healthcare resources

It is for all of the above reasons that telecare adoption is growing so rapidly in the UK (and across the globe), making it increasingly accessible for people and healthcare organisations.

Click here to learn about solutions available for Home Users.

Click here to learn about solutions available for Health & Social Care Providers.

Back to Home >>

Telecare Solutions for Home Users

Telecare services typically consist of a personal safety alarm which links up to a 24 hour monitoring centre, (or a carer, in some instances). If the individual finds themselves in an emergency situation, they simply press the SOS button on their alarm and this will connect them to the monitoring centre, where they will be able to talk to a trained operator who can get help to them.

Advances in technology means that some telecare providers can now offer personal safety alarms which use mobile phone and GPS “satnav” technologies. The advantage of using mobile phone technology over alarms which rely on communicating via a fixed telephone line, is that they can be used anywhere, not just in the home. The advantage that GPS enabled alarms have over non-GPS alarms, is that GPS allows the monitoring centre to automatically see the device’s location, rather than the user having to explain it – the user may not know where they are, or may not be able to communicate this due to illness/injury.

Send4Help is the UK’s leading telecare provider giving peace of mind to thousands of home users, and healthcare organisations via its sister company Skyguard. Send4Help has developed Europe’s smallest and lightest personal safety alarm, the MySOS, which utilises both mobile phone and GPS technologies.

At the simple touch of a button, using the MySOS you can call for help 24 hours a day, 365 days a year. You can choose to contact someone of your choice or connect to Send4Help’s UK-based Incident Management Centre, which is fully staffed by specially trained, friendly controllers round-the-clock, so someone will always be on hand to assist.

When you press the ‘SOS’ panic button, Send4Help will instantly know who you are, where you are and any medical conditions or other needs that you may have (because you provide this information when registering for the service). Because the MySOS alarm has two-way audio, the Send4Help controllers will listen in to find out what is happening and if it is safe to talk, they’ll advise, reassure and call for help.

And if it’s not safe to talk, you don’t need to say a word… Send4Help will send assistance, if appropriate, immediately. Send4Help’s pendant alarms are also fitted with tracking options, enabling the user’s location to be shown on a map at any time, via a carer’s mobile phone or computer.

Send4Help’s personal alarms are perfect for the elderly, vulnerable and those with medical conditions. The service is proven in use on a daily basis and can bring you and your family added peace of mind.

In fact,Send4Help’s emergency service is so good, over half the UK’s Police forces use and trust it to protect the most vulnerable individuals in society.

Click here to visit Send4Help’s website where you can buy telecare solutions online or over the phone.

Back to Home >>

Telecare Solutions for Social & Health Care Providers

Telecare services typically consist of a personal safety alarm which links up to a 24 hour monitoring centre, (or a carer, in some instances). If the individual finds themselves in an emergency situation, they simply press the SOS button on their alarm and this will connect them to the monitoring centre, where they will be able to talk to a trained operator who can get help to them.

Advances in technology means that some telecare providers can now offer personal safety alarms which use mobile phone and GPS “satnav” technologies. The advantage of using mobile phone technology over alarms which rely on communicating via a fixed telephone line, is that they can be used anywhere, not just in the home. The advantage that GPS enabled alarms have over non-GPS alarms, is that GPS allows the monitoring centre to automatically see the device’s location, rather than the user having to explain it – the user may not know where they are, or may not be able to communicate this due to illness/injury.

Skyguard is Europe’s leading telecare provider which works with hundreds of Heath and Social care organisations, as well as providing services direct to home users through its sister company, Send4Help. Skyguard has developed Europe’s smallest and lightest personal safety alarm, the MySOS, which utilises both mobile phone and GPS technologies.

As an end-to-end provider which wholly owns each component of the service, this allows Skyguard to offer a fully customisable service to meet the needs of any organisation’s specific requirements. Organisations can have the choice of using Skyguard’s own Incident Management Centre for responding to alarms, or Skyguard can configure the devices so that they connect to your own telecare call centre or even a carer’s mobile phone.

Click here to visit Skyguard’s website where you can learn more about how the service can help your organisation.

Back to Home >>

flexible telecare solutions

UK Telecare Initiatives

The UK is a world leader in telecare and teleheath due to the combined efforts of numerous organisations in the Healthcare community spanning the Public, Private and Not-for-Profit sectors. This is best illustrated by a number of pioneering initiatives that have been conducted here in recent years. Three of the largest telecare initiatives are explained below.

Delivering Assisted Living Lifestyles At Scale (DALLAS)

Led by the Technology Strategy Board, the DALLAS programme has invested £37 million to establish four communities in the UK, each made up of 10,000 people. These communities will show how assisted living technologies and services can be used to promote wellbeing, and provide top quality health and care, enabling people to live independently – including a preventative approach.

Whole System Demonstrator (WSD) programme

Launched in May 2008 by the Department of Health, the Whole System Demonstrator programme was the largest randomised control trial in the world, involving over 6,000 patients. Its purpose was to establish "a clear evidence base to support important investment decisions and show how technology supports people to live independently, take control and be responsible for their own health and care." Findings showed a reduction in A&E visits, hospital admissions and mortality rates for diabetes, heart failure or COPD.

3 Million Lives campaign

This is a new initiative which has been developed because the Department of Health believes that at least three million people with long term conditions and/or social care needs could benefit from the use of telehealth and telecare services. Implemented effectively as part of a whole system redesign of care, telehealth and telecare can alleviate pressure on long term NHS costs and improve people's quality of life through better self-care in the home setting. On 19th January 2012, Paul Burstow, Minister for Care Services committed to work with industry, to support the NHS, social care and professional partners in 3millionlives in order to achieve this level of change.

Back to Home >>

FAQs & Definitions

Here you can find the answers to frequently asked questions and explanations of terms which are commonly used in the Telecare community.

What is Telecare?

There are many different definitions of the word ‘Telecare’, but the authors of this site use the British Government’s Department of Health definition:

“Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home, and remotely, that enable people to remain safe and independent in their own home for longer. 24 hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in train.”

What is Telehealth?

There are many different definitions of the word ‘Telehealth’, but the authors of this site use the British Government’s Department of Health definition:

“Telehealth – often referred to as remote patient monitoring - refers to the use of various point-of-care technologies to monitor a patient’s physiological status and health conditions. When combined with personalised health education within a chronic disease management programme, it can significantly improve an individual’s health and quality of life. Typically, it involves electronic sensors or equipment that monitors vital health signs remotely from home or while on the move. Readings are automatically transmitted to an appropriately trained person who can monitor the health vital signs and make decisions about potential interventions in real time, without the patient needing to attend a clinic.”

What is Telemedecine?

‘Telemedecine’ has been around for along time and is therefore better defined than ‘Telecare’ and Telehealth’; the authors of this site use the World Health Organisation’s definition:

“Telemedicine is the practice of medical care using interactive audio visual and data communications. This includes the delivery of medical care, diagnosis, consultation and treatment, as well as health education and the transfer of medical data.”

What is Assistive Technology?

There are many different definitions of the phrase ‘Assistive Technology’, but the authors of this site use the Foundation for Assistive Technology’s (FAST) definition:

“Assistive Technology is any product or service designed to enable independence for disabled and older people.”

Who can benefit from telecare?

Telecare services are customisable to almost any individual’s particular situation. Here are just a few examples of groups of people who have benefited from the implementation of a telecare package:

  • Those who are vulnerable or at risk
  • Those with disabilities
  • Those with learning difficulties
  • Those who live alone
  • Those with limited mobility
  • Those who are frail
  • Those who are at risk of falling
  • Those with a long term medical condition

What are the benefits of telecare to individuals?

There are numerous benefits Telecare provides individuals:

  • Maintains/enhances independence, enabling people to have greater independence and choice in their own home
  • Provides re-assurance and peace of mind to the individual, and their carer or relatives
  • Can reduce the need for care packages
  • Can delay/avoid a move to a care home
  • Can prevent the need, or reduce the length of a hospital admission
  • The equipment is non-intrusive and discreet, yet provides continuous, automatic and remote monitoring 24/7
  • Easy to use and can be tailored to individual needs
  • Can provide access to a rapid response in the event of an emergency
  • Can enhance the quality of life for vulnerable people
  • Increases the safety and security of people living at home

What are the benefits of telecare to Health & Social care organisations?

Telecare not only benefits individuals but also helps Health & Social Care professionals and organisations to:

  • Reduce visits by patients to care providers (and vice versa)
  • Facilitate more localised care
  • Quicker diagnosis and intervention
  • Fewer deaths and longer survival rates
  • Reduced healthcare costs
  • More efficient use of healthcare resources

Where can I buy telecare equipment/services?

If you are a home user or buying on behalf of a private individual, visit http://www.Send4Help.com for a choice of telecare alarms, which can either connect to their 24/7 monitoring centre or direct to a carer or relative. If you are a healthcare professional or buying on behalf of an organisation, visit http://www.skyguardgroup.com/sgtelecare for a range of telecare alarms and mobile phone apps.

What telecare initiatives have been commissioned in the UK?

Here are some of the larger telecare initiatives that have been conducted in the UK during recent years.

Delivering Assisted Living Lifestyles At Scale (DALLAS):

Led by the Technology Strategy Board, the DALLAS programme has invested £37 million to establish four communities in the UK, each made up of 10,000 people. These communities will show how assisted living technologies and services can be used to promote wellbeing, and provide top quality health and care, enabling people to live independently – including a preventative approach.

Whole System Demonstrator (WSD) programme:

Launched in May 2008 by the Department of Health, the Whole System Demonstrator programme was the largest randomised control trial in the world, involving over 6,000 patients. Its purpose was to establish "a clear evidence base to support important investment decisions and show how technology supports people to live independently, take control and be responsible for their own health and care." Findings showed a reduction in A&E visits, hospital admissions and mortality rates for diabetes, heart failure or COPD.

3 Million Lives:

This is a new initiative which has been developed because the Department of Health (DH) believes that at least three million people with long term conditions and/or social care needs could benefit from the use of telehealth and telecare services. Implemented effectively as part of a whole system redesign of care, telehealth and telecare can alleviate pressure on long term NHS costs and improve people's quality of life through better self-care in the home setting. On 19th January 2012, Paul Burstow, Minister for Care Services committed to work with industry, to support the NHS, social care and professional partners in 3millionlives in order to achieve this level of change.

What websites are available for learning more about telecare?

Send4Help: http://www.send4help.com/

Disabled Living Foundation: http://www.dlf.org.uk/

Living Made Easy: http://www.livingmadeeasy.org.uk/

Ask SARA: http://asksara.dlf.org.uk/

Skyguard Telecare: http://www.skyguardgroup.com/sgTelecare/

Telehealth & Telecare Aware: http://telecareaware.com/

Department of Health: http://www.dh.gov.uk/

NHS Choices: http://www.nhs.uk/Planners/Yourhealth/Pages/Telecare.aspx

Scottish Centre for Telehealth & Telecare (NHS): http://www.sctt.scot.nhs.uk/

King’s Fund: http://www.kingsfund.org.uk/topics/telecare-and-telehealth

3 Million Lives: http://3millionlives.co.uk/

Delivering Assisted Living Lifestyles At Scale (DALLAS):

http://www.innovateuk.org/content/competition/dallas-delivering-assisted-living-lifestyles-at-sc.ashx

Whole System Demonstrator programme:

https://www.gov.uk/government/news/whole-system-demonstrator-programme-headline-findings-december-2011

Back to Home >>